Table of contents03 sections
DefinitionRight to repair
Right to repair means the right of consumers and independent workshops to have products repaired — with access to spare parts, information and tools. In the EU it became binding law with directive 2024/1799. For manufacturers it is an obligation first. Whether it stays only that is a decision.
What it is about
The underlying idea is simple: products should be used longer rather than replaced when they break. For that, repairs have to be technically possible, economically sensible and practically accessible. Directive (EU) 2024/1799 on common rules promoting the repair of goods puts this into European law, to be transposed into national law.
For manufacturers this creates obligations in several directions: repair of certain product groups on request, provision of spare parts at reasonable prices over defined periods, access to repair information for independent workshops, and a prohibition on unnecessarily obstructing repair through design, software or contractual clauses.
The usual reaction — and what it costs
The common reaction is compliance at minimum cost: meet the requirements, publish the information, hold the parts — and book the whole thing as a cost block. That is understandable, but it gives away the actual effect.
Because the directive creates something manufacturers otherwise have to buy expensively: a legitimate, recurring contact point with the end customer — at exactly the moment when their willingness to pay is highest and the next purchase decision is on the table. Help at that point and you have a say in the repair, the part and the replacement sale. Publish a PDF and you hand that moment to somebody else.
What it takes technically
The obligation and the opportunity draw on the same foundation: maintained repair information, clean parts masters with variant and supersession chains, and a surface through which a layperson or an independent workshop reaches the right outcome. If you have to build that foundation anyway, build it so it can do more than the regulation demands.
The channel caveat
Where dealers or service partners hold the customer relationship, direct access to the end customer is a contractual question. The directive changes nothing about that — it only legitimises the contact. The design has to be channel-safe, otherwise the opportunity damages the existing business.
In short
Right to repair obliges manufacturers to enable repair — with access to spare parts, information and tools. EU directive 2024/1799 makes it law and, with it, a predictable contact point with the end customer.
